Refund policy

Effective Date: 02April 2026

At afiyashoping.com, we strive to provide the best quality kitchen and home products to our valued customers. Your satisfaction is our priority, and we want you to feel confident when shopping with us. Our Return and Refund Policy is designed to be clear, fair, and customer-friendly, ensuring that your experience with us is smooth and hassle-free.

1. General Information

Company Name: Afiyashoping.com
Email: afiyashoping@gmail.com
Address: Gohaldaha, P.S: Jamalpur, P.O: Paratal, Dist: Purbo Barddhaman, Pin Code: 713408
Phone Number: 9064905517
GST Number: 19DXAPM2855R1ZO

We sell a wide range of kitchen and home products, including cookware, utensils, storage solutions, appliances, and home décor items. Every product is carefully inspected before shipping to ensure that it reaches you in perfect condition.

2. Return Eligibility

We accept returns under the following conditions:

  1. Damaged or Defective Items:
    If your product is defective, damaged during shipping, or not functioning as described, you are eligible for a return or replacement.

  2. Wrong Product Delivered:
    If you received a product different from what you ordered, we will accept a return and ensure the correct item is sent.

  3. Unused and Unopened Products:
    Products that are in their original packaging, unused, and unopened are eligible for return within the stipulated time frame.

Important Notes:

  • Products must be returned within 15 days from the date of delivery.

  • Certain products, such as perishable items, opened consumables, or items on clearance, may not be eligible for return.

  • To process a return, the customer must retain the original invoice and packaging.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Email us at afiyashoping@gmail.com or call 9064905517 within 15 days of receiving your order. Include your order number, product name, and reason for return.

  2. Return Authorization:
    Our customer service team will review your request and provide a Return Authorization Number (RAN) along with detailed instructions.

  3. Packaging:
    Pack the product securely in its original packaging. Include all accessories, manuals, and parts.

  4. Shipping:
    Ship the product to the following address:
    Afiyashoping.com Returns
    Gohaldaha, P.S: Jamalpur, P.O: Paratal, Dist: Purbo Barddhaman, Pin Code: 713408

    Note: Customers are responsible for the shipping cost unless the return is due to a defective product or wrong item received.

  5. Inspection:
    Once we receive the returned item, our team will inspect it to ensure that it meets our return policy conditions.

4. Refund Policy

After the returned item is inspected and approved:

  • Refund Method:
    Refunds will be issued via the original payment method used during purchase.

  • Processing Time:
    Refunds may take 7–10 business days to reflect in your account after the return is approved.

  • Partial Refunds:
    Partial refunds may be granted in the following situations:

    • Items returned opened or used

    • Items missing parts or accessories

    • Products damaged due to customer mishandling

  • Non-Refundable Items:
    Certain products cannot be refunded, including:

    • Gift cards

    • Downloadable software or digital products

    • Perishable goods (e.g., certain kitchen consumables)

5. Exchange Policy

We offer exchanges for items that are defective or incorrect:

  • If you wish to exchange a product, email afiyashoping@gmail.com or call 9064905517 within 15 days of delivery.

  • Our team will guide you on how to return the incorrect or defective item and arrange shipment of the replacement.

  • Shipping costs for exchanges due to customer preference are the responsibility of the customer.

6. Damaged or Missing Items

If you receive a damaged product or an incomplete order, please:

  1. Notify Us Immediately:
    Contact us within 48 hours of delivery with photos of the damaged item or missing parts.

  2. Resolution:
    Depending on availability, we will either:

    • Ship a replacement product at no additional cost

    • Issue a full refund for the damaged or missing item

Note: Reporting damage or missing items after 48 hours may limit the return or replacement options.

7. Late or Missing Refunds

If you haven’t received your refund within the expected period:

  1. Check your bank account or payment method.

  2. Contact your credit card company or bank for processing delays.

  3. If the refund is still not reflected, contact afiyashoping@gmail.com with your order number.

8. Shipping Costs for Returns

  • Customer-Initiated Returns: Customers are responsible for shipping costs if the return is not due to a defect or error by afiyashoping.com.

  • Company-Initiated Returns: If the return is due to a defect, wrong item, or other company errors, afiyashoping.com will cover the shipping costs.

9. Warranty and Product Guarantee

Certain products may come with manufacturer warranties. Please refer to the product description for warranty details.

  • Warranty claims must be made through afiyashoping.com.

  • Proof of purchase and original packaging may be required to process warranty claims.

10. Policy Updates

afiyashoping.com reserves the right to modify this Return and Refund Policy at any time. Updates will be effective immediately upon posting on the website. Customers are encouraged to review this page periodically to stay informed about our policies.

11. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact us:

  • Email: afiyashoping@gmail.com

  • Phone: 9064905517

  • Address: Gohaldaha, P.S: Jamalpur, P.O: Paratal, Dist: Purbo Barddhaman, Pin Code: 713408

Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM. We aim to respond to all queries within 24–48 hours.

12. Key Takeaways

  • Returns accepted within 15 days of delivery.

  • Refunds processed to the original payment method.

  • Exchanges available for defective or incorrect items.

  • Damaged or missing items must be reported within 48 hours.

  • Certain items, including perishable goods and gift cards, are non-refundable.

  • Customers are responsible for return shipping unless the issue is company-related.

At afiyashoping.com, we value your trust and business. Our goal is to make your online shopping experience safe, reliable, and enjoyable. By shopping with us, you agree to this Return and Refund Policy.

Thank you for choosing Afiyashoping.com – your one-stop solution for quality kitchen and home essentials.